Nedschroef is a leading global fastening technology company based in the Netherlands. It has numerous clients across the globe, but due to its operating niche, its sales opportunities are limited and its sales cycles lengthy. This means it is important for the company to optimise their customer experience and keep clients engaged.&nbsp;&nbsp;<h2>Challenge</h2>Nedschroef Machinery, a subsidiary of the Dutch Nedschroef group, works in a highly specific industry. ‘We design and build hot and cold metal-shaping machines that make metal fasteners such as nuts and bolts from steel wires,’ says CEO Marc Van Opstal. ‘As we work in a niche market, our list of potential customers is limited. Yet our sales process takes years and we have to keep track of every interaction.’ In other words, to Nedschroef, fostering customer engagement is key.&nbsp;So how do you keep a deal alive over the course of a long sales cycle?&nbsp;<h2>Solution</h2>While CRM was definitely a potential solution, Nedschroef feared that a fully-fledged CRM system would prove too much to handle for its relatively small sales team. So when TheValueChain proposed the cloud-based SAP Sales Cloud platform, Nedschroef was immediately convinced. TheValueChain was able to install the platform and provide all necessary information for the key users to work with in a matter of days.&nbsp;<h2>Result&nbsp;</h2>All customer and prospect-related data is now centralised in a user-friendly platform. Up and running in just 20 business days, SAP Sales Cloud makes it easy for Nedschroef’s sales reps to easily follow up on each potential deal, spot opportunities and forge bonds with (prospective) customers – all in order to nurture the customer relationship for years. ‘SAP Sales Cloud is the best possible tool to support us in this,’ says Marc Van Opstal. Sales representatives save time as they can access relevant customer information anytime, anywhere and from any device. And thanks to a detailed overview of quotes, statuses and other information, they are able to provide better customer follow-up. In addition, the platform presents accurate sales forecasts based on aggregated data on competing products, history and other factors.&nbsp;

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Nedschroef | TheValueChain

Nedschroef updates and maintains long-term deals through SAP Sales Cloud

Nedschroef beheert langetermijnovereenkomsten met SAP Sales Cloud

Nedschroef met à jour et gère les contrats à long terme via SAP Sales Cloud

Drylock Technologies is a leading manufacturer of hygiene products. Their headquarters are located in Zele (Belgium), but their customer portfolio includes retailers and healthcare specialists in Europe, Russia, the United States and Latin America.&nbsp;<h2>Challenge</h2>The hygiene market is evolving rapidly due to new product developments and sustainability initiatives from both business and government. Given these market conditions, Drylock Technologies wanted to shorten the time they needed to make quotes, since their retailers often had to wait ten days before receiving the file.&nbsp;Furthermore, they wanted to have detailed insight into the exact cost of each product, from production and storage to transport. At that moment, they were using five Excel files to do this. So, a user-friendly tool would come in handy.&nbsp; &nbsp;<blockquote>Canguru was a perfect match as we both have a ‘hands-on’ mentality.</blockquote><h2>Solution</h2>Drylock’s mission is to offer their customers the best product at competitive prices and providing them with an excellent service, not only operationally but also commercially. This continuous search led us to SAP CPQ technology.We offered Drylock a cloud solution using only one tool in SAP CPQ. Quotes are now made in five days instead of ten. The prices in this tool are always up to date since they’re linked to the ERP system. The result: a substantial efficiency gain, and a smaller margin of error. &nbsp;<blockquote>For us, one of the key advantages of SAP CPQ is possible integrations with our ERP system. In this perspective, master data used in front-end is aligned with the back-end.</blockquote><h2>Result</h2>The application gives more opportunities in terms of transparency and reporting. All tender data is combined in 1 big data cube on which we can run several analyses.Other, more operational, departments know which tenders are pending and can take appropriate actions in advance. SAP CPQ is a one-stop application which means we can run the entire commercial process over there. Consolidation of all info in 1 tool allows us to work more efficient and consequently faster. Decreased time to quote will also be appreciated by our customers, as nobody likes to wait.&nbsp;<h2>TheValueChain x Canguru</h2>In today’s business reality, speed and agility are the real competitive advantages. As a leading SAP partner with more than 400 consultants, TheValueChain incites you to accelerate and adapt your business to the challenges of tomorrow. With technical expertise and commitment, we jointly shape your digital strategy and convert it into a unique differentiator. We firmly believe that optimising your most vital business processes is the key to acceleration.With more than 10 years of experience,&nbsp;<a href="https://www.cangurusolutions.com/">Canguru</a> has been our dedicated customer experience unit since we joined forces in early 2022. Big enough to cure, small enough to care it bridges the gap between business and technology. Canguru investigates where innovation reaches maximum returns. It delivers new insights and supports companies in improving their daily activities and processes in sales, e-commerce, marketing and service.As long-term partners, we anticipate how clients can best adapt to the challenges in their industry, how technology can accelerate their business and how they can increase the value of their SAP investment. TheValueChain has offices in the Netherlands, Belgium, Luxembourg, and Switzerland and is part of the Gumption Group.

Understand your customers and boost engagement with personalised content. TheValueChain and Canguru support you with tools that bring your marketing, sales and services&nbsp;together.

Drylock Technologies | TheValueChain x Canguru

Quotes at Drylock Technologies are made in 5 days instead of 10 thanks to SAP CPQ

Vandemoortele is a major player in the European food sector, manufacturing and selling high-quality food products and ingredients.&nbsp;<h2>Challenge</h2>Managing meaningful relationships with customers is not an easy task, especially if you take into account Vandemoortele’s presence in a multitude of European countries. Some teams already made use of SAP’s CRM solution, but not to its full potential. Others used a different CRM system, and some had never used one before at all.&nbsp;<h2>Solution</h2>While looking for ways to improve their overall CRM experience, the Vandemoortele team quickly understood that a complete re-thinking was the best option. After a thorough, 8-month selection procedure, they joined forces with TheValueChain’s CX unit ‘<a href="https://www.cangurusolutions.com/">Canguru’</a> to help implement the SAP Sales Cloud environment.This revamp exercise, also known as Project Hermes, started in early 2021, and a first go-live was already achieved by the end of March. Vandemoortele’s teams in France, Italy, Germany and Austria were the first to gain access to the new CRM environment and many more were soon to follow. Country after country saw their CRM systems harmonized over the summer and autumn in carefully planned roll-out waves.&nbsp;<blockquote>“We were especially happy with the way they handled the time pressure on the first part of the project.” &nbsp;</blockquote><h2>Result</h2>By the end of November 2021, we handed over the reins to Vandemoortele and the remaining roll-outs and legacy migrations will be managed internally and independently. Canguru will of course stand by to help and our Service Desk will be at their disposal in case questions or issues arise, or in case a second opinion is needed.&nbsp;<blockquote>“We were especially happy with the way they handled the time pressure on the first part of the project, with a tight deadline for the first go-live. The solution was well built and the project was managed in such a way that we felt in control all the time.”Geert Vervust and Rudy Goudeseune, Commercial IT and Business project Managers at Vandemoortele</blockquote>&nbsp;<h2>TheValueChain x Canguru</h2>In today’s business reality, speed and agility are the real competitive advantages. As a leading SAP partner with more than 400 consultants, TheValueChain incites you to accelerate and adapt your business to the challenges of tomorrow. With technical expertise and commitment, we jointly shape your digital strategy and convert it into a unique differentiator. We firmly believe that optimising your most vital business processes is the key to acceleration.With more than 10 years of experience, <a href="https://www.cangurusolutions.com/">Canguru</a> has been our dedicated customer experience unit since we joined forces in early 2022. Big enough to cure, small enough to care it bridges the gap between business and technology. Canguru investigates where innovation reaches maximum returns. It delivers new insights and supports companies in improving their daily activities and processes in sales, e-commerce, marketing and service.As long-term partners, we anticipate how clients can best adapt to the challenges in their industry, how technology can accelerate their business and how they can increase the value of their SAP investment. TheValueChain has offices in the Netherlands, Belgium, Luxembourg, and Switzerland and is part of the Gumption Group.

Understand your customers and boost engagement with personalised content. TheValueChain and Canguru support you with tools that bring your marketing, sales and services&nbsp;together:&nbsp;SAP Sales Cloud, SAP Service Cloud, SAP Commerce Cloud and SAP Marketing Cloud.

Vandemoortele | TheValueChain x Canguru

A revamp of Vandemoortele's CRM approach across national borders

Une refonte de l’approche CRM de Vandemoortele au-delà des frontières nationales 

Innotec, a wholesaler of chemical products and fluids, has an extensive international network of dealers and distributors. Which means a fragmented landscape of different systems, processes and frameworks. To align the sales process across borders, the company was looking to merge its ERP with an intuitive CRM system. With the help of SAP S/4HANAPublic Cloud and SAP Sales Cloud, TheValueChain came with up with a future-proof solution for Innotec.&nbsp; &nbsp;<h2>Fit-to-standard approach</h2>Innotec’s business model is based on selling chemical products, glues and oils via distributors in over 120 countries. Although the sales and logistics processes are straightforward, the use of many different applications makes for an inefficient and disorderly modus operandi.The company wanted to move to a single platform for their CRM and ERP. They chose SAP since they we’re looking for a fit-to-standard approach with many best practices. By teaming up with TheValueChain, they knew they could count on a partner with a similar approach and extensive experience in the wholesale industry.&nbsp; &nbsp;<blockquote>“The cultural fit and get-the-job-done mentality made us team up with TheValueChain. They perfectly understood our needs, wishes and budget expectations - and adhered to them.” - Dirk Storms, Business Information Manager at Innotec</blockquote><h2>Offering a 360° overview</h2>Implementing SAP’s Sales Cloud with S/4HANA was the most logical solution. Innotec’s sales representatives were in need of a 360° overview of their customers. Purchase order history, quantities, prices, available stock, forecasting and financials: the entire purchasing process had to be viable on site, in CRM for a better user experience (sales reps) and customer experience (sales customers).&nbsp; Basically, our solution consists of capturing sales orders in CRM and immediately processing them through Innotec’s ERP-system. This cloud approach includes accurate forecasting and MRP, which allows Innotec to ensure sufficient stock and timely deliveries to distributors. A big step in optimising the full supply chain process in the future.&nbsp;<blockquote>“An important part of the driver was to improve the customer experience. By being able to make sales calls based on the most accurate and recent information, we now provide that experience.” - Alex Mesmaekers, Partner at TheValueChain</blockquote>Since everything moved from on-premise to the cloud, Innotec’s sales optimisation is now completely future-proof. New products, suppliers and distributors are seamlessly incorporated into the system. The entire solution is made fit-to-standard, with all processes set up by default. Thanks to the possibilities of SAP S/4HANA the company can now react much more flexibly to market changes.

Innotec | TheValueChain

A future-proof solution for Innotec thanks to SAP S/4HANA Public Cloud and SAP Sales Cloud

Een toekomstbestendige oplossing voor Innotec dankzij SAP Cloud services 

Une solution pérenne pour Innotec grâce à SAP S/4HANA Public Cloud et SAP Sales Cloud

As a global player in hygiene and water management solutions for the food and drink industry, Sopura expressed the need to automate and streamline its front and back-end processes on the basis of standard SAP. TheValueChain was happy to advise them on the implementation of the system one step at a time, at their own pace.&nbsp;<h2>Challenge</h2>Sopura is one of the world´s leading experts in the production of cleaning, disinfection and water treatment agents for the food and drink industry. To improve its overview and insights while harmonising processes and making them more efficient, the company wanted to make the change to cloud technology for ERP, sales and marketing automation and introduce new technologies such as the Internet of Things (IoT).Harmonisation across several languages and cultures was likely to pose a challenge, with implementation processes differing from site to site. ‘A project of this scope injects a different dynamic into a company,’ says Wim Wouters,&nbsp;Global Director of Engineering &amp; IT at Sopura. ‘It succeeds only if everybody is on board.’&nbsp;<h2>Solution</h2>The company weighed best-of-breed solutions against integrated enterprise-wide software platforms such as Microsoft and SAP. The choice ultimately fell to SAP because it integrates all of the elements demanded by Sopura, ranging from CRM, ERP and IoT-related digital innovations to machine learning, blockchain, artificial intelligence and big data.TheValueChain assisted Sopura in automating and harmonising its front and back-end processes on the basis of standard SAP, starting with its CRM. ‘That was a deliberate choice,’ says Wim Wouters. ‘The knowledge and experience we are acquiring from this worldwide cloud project will yield important benefits when we begin with ERP.’Sopura decided to implement CRM as a first overarching solution for the entire group. The CRM software stands alone and is not yet integrated with ERP. ‘An ERP implementation is on a whole different level,’ says Wim Wouters of Sopura. ‘It has an even greater impact on the organisation and requires even more of a support base. This CRM project paves the way in terms of cloud approach and project methodology.’ To encourage each and every employee to not only understand the change of systems but also be open to using SAP optimally,&nbsp;Sopura invested heavily in creating a strong support base.&nbsp;<h2>Result</h2>Since the beginning of 2020, the new CRM software has been rolled out worldwide, including in Europe, Australia and Vietnam. TheValueChain has provided key users with intensive training, so that they know the system inside out and can in turn train their colleagues. ‘The train-the-trainer principle worked perfectly,’ says Wouters. ‘It saved us time and expanded the project´s internal support. We trained our employees in their native language, which proved to be a crucial element for clearly transmitting the message.’Throughout the project, Sopura preferred to be creative within the existing framework rather than implementing customised developments. According to Wouters, it was an ‘inside-the-box’ approach. ‘SAP is a box brimming with possibilities that you discover during the course of the project. This requires a high level of trust in your SAP partner in order to proactively work together and neatly match up functionality and processes.&nbsp;TheValueChain lived up to that trust. They proved to be an agile, flexible and dynamic partner with competent people. We were a match right away. Shoulder to shoulder we activated the system one step at a time, at our own pace.’

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Sopura | TheValueChain

Sopura automates and streamlines front and back-end processes with SAP

Sopura automatise et rationalise les processus front-end et back-end avec SAP

Sopura automatiseert front- en back-end processen met SAP

pgb-Europe is a full-service supplier of fastening systems and hand tools. Typical for the market is their extensive and varied product range. Margins are significantly affected by the power to respond quickly to supply and demand, so a well-oiled supply chain and a good relationship with the customer are essential. The company asked TheValueChain to guide them in implementing SAP ERP on&nbsp;SAP S/4HANA as well as SAP Cloud to achieve this.&nbsp;<h2>Challenge</h2>pgb-Europe is a Belgian company specialised in the production and distribution of fasteners, screws, wood connectors, hand tools, drills and bits. With their extensive range of clients located all over the world, they rely on a well-functioning supply chain to ship their varied products in a timely manner to whoever needs it. Looking for new ways to improve on their existing workflow, pgb-Europe contacted TheValueChain and asked for assistance in implementing a reliable and streamlined IT system.&nbsp;<h2>Solution</h2>To paint a clear picture of the required processes and expectations, TheValueChain produced a blueprint document. It was important to combine the power of standard functionality with a solution tailored to pgb-Europe’s specific needs. TheValueChain implemented SAP ERP on the new&nbsp;SAP S/4HANA&nbsp;platform and added SAP Sales Cloud to enable pgb-Europe to maintain better communication with clients. Cockpits for item management and price control were an important component of the solution as well. For business intelligence purposes, pgb-Europe will use SAP BusinessObjects and Lumira.&nbsp;<h2>Result</h2>The go-live in Belgium and Asia took place in January 2017, followed by a go-live at the production facility in Poland. Now, real-time reporting based on&nbsp;SAP S/4HANA&nbsp;Live enables pgb-Europe to react promptly, and with SAP Sales Cloud, the company is able to provide better and more efficient solutions to its customers. TheValueChain provides further support based on a service level agreement.&nbsp;

pgb-Europe | TheValueChain

pgb-Europe calls on TheValueChain’s expertise to improve customer contact

pgb-Europe fait appel à l’expertise de TheValueChain pour améliorer le contact client

pgb-Europe kiest voor nauwer klantencontact en georganiseerde supply chain 

Allinox, cooking equipment specialist, was looking for a low-barrier hyperautomation to integrate their pricing cockpit with a future-proof cloud solution.&nbsp;<h2>Our HyperMission</h2><ul style="list-style-type:disc;"><li>Integrate pricing cockpit with SAP S/4HANA Cloud</li><li>Create a developer independent solution</li></ul>&nbsp;<h2>Our HyperProcess</h2>At Allinox we leveraged Hyperautomation technology to support customisation during a greenfield S/4HANA Cloud implementation with very rigid timelines. We therefore aimed for quick results for Allinox’ most critical processes. &nbsp;&nbsp;<h2>Our HyperAutomation</h2>Transportation management is a critical part of Allinox’ logistics operation. Their increased overseas transportation in Asia required a Transportation Management System to follow up on and optimize the physical movement of goods.Global trade involves strong fluctuating prices which influences the prices of Allinox’ products for retail. Thanks to a designated workflow, this process is now automatically facilitated.&nbsp;We also introduced a tool that follows up on savings promotions based on saving promotions codes.&nbsp;<h2>Our HyperSoftware</h2>Our HyperChain solution is realised on the cloud-based&nbsp;SAP Business Technology Platform seamlessly integrating with ECC. This futureproof solution can handle a conversion to S/4HANA without any rework. The Intelligent Document Processing Technology works as an extension of the SAP technology in place.We integrate with SAP S/4HANA through standard SAP APIs, which is key for robust and sustainable automation. Dynamic error handling with user tasks and process visibility are further added to the mix.With this latest SAP software we provide an innovative solution that Allinox can build on for the foreseeable future. Easy-to-use, easy-to-maintain, easy-to update.&nbsp;&nbsp;<h2>Our HyperResults</h2><ul style="list-style-type:disc;"><li>A cost-efficient, low-code solution</li><li>Improved accuracy and speed</li><li>Dynamic error handling</li><li>Increased visibility</li><li>Better process response time</li></ul>

Allinox | TheValueChain

Price Automation and Management at Allinox

Automatisation et gestion des prix chez Allinox

Price Automation & Management bij Allinox

stow, global leader in innovative storage solutions, was looking to streamline its purchase order process through hyperautomation.&nbsp;<h2>Our HyperMission</h2><ul style="list-style-type:disc;"><li>Hyperautomate the Purchase Order Confirmation process</li><li>Stock accuracy boost</li></ul>&nbsp;<h2>Our HyperProcess</h2>For stow we launched our HyperAutomation Study where we organised single breakout sessions for every department to brainstorm on possible automation opportunities. This produced 20 use cases, including purchase order confirmation and stock accuracy boost.&nbsp;&nbsp;<h2>Our HyperAutomation</h2>A fast-growing company like stow receives a ton of purchase orders that used to require manual entry into an ERP system. Automating that flow is all about analysing purchase order confirmations that come in through e-mail. By using document extraction, we leverage AI to recognise data elements in any supplier PDF template. The embedded probability rate decides if the bot can proceed with the interpreted data or if a user should step in to confirm the order. In any case, the bulk of the task is performed automatically.Every single PO confirmation receives a dedicated workflow instance, providing continuous process visibility and KPIs that are available at any given time.&nbsp;<h2>Our HyperSoftware</h2>Our HyperChain solution is realised on the cloud-based SAP Business Technology Platform seamlessly integrating with ECC&nbsp;. This futureproof solution can handle a conversion to S/4HANA without any rework. The Intelligent Document Processing Technology works as an extension of the SAP technology in place.We integrate with SAP S/4HANA through standard SAP APIs, which is key for robust and sustainable automation. Dynamic error handling with user tasks and process visibility are further added to the mix.By using the latest SAP software we provide an innovative solution that stow can build on for the foreseeable future. Easy-to-use, easy-to-maintain, easy-to update.&nbsp;&nbsp;<h2>Our HyperResults</h2><ul style="list-style-type:disc;"><li>A cost-efficient, low-code solution</li><li>Improved accuracy and speed</li><li>FTEs can move on to more valued tasks</li><li>Increased visibility</li><li>Better process response time</li></ul>

Customer stories 

stow International | TheValueChain

Purchase Order Confirmation at stow International

Confirmation des bons de commande chez stow International

Purchase Order Confirmation bij stow International

Q8Oils, part of the Q8 Group and supplier of lubricants and greases, was looking for a full hyperautomation of their business.&nbsp;<h2>Our HyperMission&nbsp;</h2><ul style="list-style-type:disc;"><li>Sales Order Creation</li><li>Purchase Order Confirmation</li><li>Master Data Management</li><li>Order Processing</li><li>Transport Workflows</li></ul>&nbsp;<h2>Our HyperProcess</h2>To identify, map and define automation opportunities for Q8Oils, we launched a full-fledged HyperAutomation Study involving every line of business. Together with process owners and IT-leaders, we identified no less than 43(!) use cases. Ten of those could be resolved through standard SAP implementation, the others were placed on a roadmap. We zoomed in on 15 cases, mostly in logistics, and performed a cost-benefit analysis. Eventually 5 use cases were picked as part of our first automation wave.&nbsp;&nbsp;<h2>Our HyperAutomation</h2>For Q8Oils we set up a Sales Order Automation. Customer services have their hands full processing orders, following up on them and sending out status reports to customers.&nbsp;The job requires manually entering details into the system on a day-to-day basis. Work that is mind-numbing, repetitive, slow and error prone. Exactly the kind of process that benefits from hyperautomation.&nbsp;The solution we came up with relies on SAP and RPA. A bot retrieves PDF data from emails, applies AI to it and creates sales orders via APIs. Exceptions are flagged and sent to the user for review. Ongoing sales orders are automatically collected and sent out to the right customer. Managing status update requests has therefore become obsolete, benefiting both employee and customer.&nbsp;The user receives a clear overview of the logged actions and can ultimately approve or deny the order.&nbsp;Q8Oils possesses an incredible amount of master data. These critical core pieces of data contribute to the operational excellence of the company. Incomplete or inconsistent master data can lead to costly errors, bad decision making, legal issues or poor customer experience.Which is why we created smart automated workflows for Master Data Creation. This custom solution provides an AI-based analysis of master data files via an API and/or screen scraping. Through setting up validation and exception rules, the master data is created and managed automatically without human intervention.For Q8Oils, we also implemented our flagship Purchase Order Confirmation&nbsp;solution that uses AI character recognition to scan and process incoming email orders.&nbsp;&nbsp;<h2>Our HyperSoftware</h2>Our HyperChain solution is realised on the cloud-based SAP Business Technology Platform seamlessly integrating with ECC. This futureproof solution can handle a conversion to S/4HANA without any rework. The Intelligent Document Processing Technology works as an extension of the SAP technology in place.We integrate with SAP S/4HANA through standard SAP APIs, which is key for robust and sustainable automation. Dynamic error handling with user tasks and process visibility are further added to the mix.By using the latest SAP software we provide an innovative solution that Q8Oils can build on for the foreseeable future. Easy-to-use, easy-to-maintain, easy-to update.&nbsp;&nbsp;<h2>Our HyperResults</h2><ul style="list-style-type:disc;"><li>Massive gains on effort reduction and productivity</li><li>Proper master data governance</li><li>FTEs can move on to more valued tasks</li><li>Increased visibility</li><li>Better process response time</li><li>Improved customer experience</li></ul>&nbsp;

Q8Oils | TheValueChain

Hyperautomation fuels Q8Oils

Q8Oils zet in op hyperautomation

Hyper-automatisation chez Q8Oils

Galapagos, a leading biotech company, was looking to streamline its purchase order process through hyperautomation.&nbsp;<h2>Our HyperMission</h2><ul style="list-style-type:disc;"><li>Optimise entire buying process from guided buying to purchase order confirmations</li><li>Improve supply chain planning</li><li>Free up time for FTEs to focus on more valuable tasks</li></ul>&nbsp;<h2>Our HyperProcess</h2>Initially, Galapagos was aiming at RPA automation to streamline its purchase order process. It quickly became apparent that pure task automation would not get the job done though. To reach the ambitious goals that Galapagos set out, we had to move towards process automation.We carried out a full-on HyperAutomation Study to identify existing gaps and opportunities. The first step was to invite every line of business - from finance and procurement to HR and legal - and demonstrate what hyperautomation could mean for their day-to-day business: improving speed, efficiency and accuracy in a cost-efficient way while eliminating brainless tasks. Together we came up with a series of use cases that would form the backbone for our automation project.&nbsp;<h2>Our HyperAutomation</h2>A company like Galapagos get tons of purchase orders every day that rely on manual entry into an ERP system. Slow, mind-numbing work with a lot of room for error.&nbsp;Automating the purchase order flow is all about analysing PO confirmations that come in via e-mail. By using document extraction, we leverage AI to recognise data elements in any supplier PDF template. The embedded probability rate decides if the bot can proceed with the interpreted data or if a user should step in to confirm the order. In any case, the bulk of the task is performed automatically.Every single PO confirmation receives a dedicated workflow instance, providing continuous process visibility and KPIs that are available at any given time.For Galapagos we prioritised the top 20 suppliers with the highest number of purchase orders - representing 80% of the total PO processing. This meant quick results and payback. Perfect for scaling up automation later down the line.&nbsp;<h2>Our HyperSoftware</h2>Our HyperChain solution is realised on the cloud-based SAP Business Technology Platform that seamlessly integrates with SAP S/4HANA. The Intelligent Document Processing Technology works as an extension of the SAP technology in place.We integrate with SAP S/4HANA through standard SAP APIs, which is key for robust and sustainable automation. Dynamic error handling with user tasks and process visibility are further added to the mix.By using the latest SAP software we provide an innovative solution that Galapagos can build on for the foreseeable future. Easy-to-use, easy-to-maintain, easy-to update.&nbsp;&nbsp;<h2>Our HyperResults</h2><ul style="list-style-type:disc;"><li>A cost-efficient, low-code solution</li><li>Improved accuracy and speed</li><li>FTEs can move on to more valued tasks</li><li>Increased visibility</li><li>Better process response time</li></ul>Our hyperautomation of Galapagos’ Purchase Order Process was such a success, we turned this custom solution into a stand-alone package that is now available in the SAP Store.&nbsp;

Galapagos | TheValueChain

Purchase Order Automation at Galapagos

Automatisation des commandes d’achat chez Galapagos

Purchase Order Automation bij Galapagos

Warsco, an expert in modern building systems,&nbsp;had been looking for a comprehensive software program capable of supporting all its activities. Eventually, it became one of the first companies in Belgium to opt for the innovative and cloud-based SAP ERP. TheValueChain assisted Warsco with the choice and implementation.&nbsp;<h2>Challenge</h2>Warsco supplies units for offices and provides temporary custom-built housing in sectors such as construction, education and healthcare. ‘We had been looking for a comprehensive software program capable of supporting all our activities, including sales, rental, transport, production and aftercare,’ says CEO Marc Warson. ‘We considered about a dozen options, but we couldn’t find the tool that could do everything.’&nbsp;<h2>Solution</h2>‘There is a risk in being first, but there was also a huge drive at TheValueChain to use the new technology,’ Marc Warson says. ‘We thought that SAP was out of our budget, but TheValueChain suggested SAP Business ByDesign. This had never been implemented in Belgium before but it is based on forty years of business processes and user experience. TheValueChain told us to compare it to a virtual wardrobe. You take out of it exactly what you need: a T-shirt when it’s sunny and a sweater when it gets cold. Business ByDesign is comprehensive and in the cloud. You only use what you need. You don’t even need your own server anymore and thanks to regular software updates, you automatically receive all improvements and adjustments, including changes in fiscal legislation, for example. All of this convinced me.’There was no demand or need for the development of custom solutions. ‘We configured the software to Warsco’s needs,’ says Steve Brusatto. ‘If there wasn’t a standard component available, such as for rental or transport, we used the building blocks of the package to design efficient and solid processes for this too.’‘For the implementation, we purposefully chose to keep things simple in terms of the number of people involved: one specialist at our site and one at TheValueChain,’ says Marc Warson. ‘With a bigger team, you can progress more quickly but there is also the risk that you start working alongside each other. There was good contact between both parties and whenever there was a problem, TheValueChain immediately responded.’&nbsp;<h2>Result&nbsp;</h2>The change was smooth. ‘It took just one year,’ says Warson. ‘Our people looked forward to the new system, they were extra motivated. The implementation of the master data was a colossal job. And there are always things you think of afterwards: it would have been better if we had done this differently. But we are talking details here. When you look at the bigger picture, everything went without a glitch.’The objective was to capture all processes related to the sale or rental of a unit in one software program – from order to delivery. ‘The product Warsco provides, custom-built units, is complex,’ says Steve Brusatto who managed the project for TheValueChain. ‘The customer has numerous options, similar to buying a car. Warsco creates a custom design and based on the components of the unit, the software draws up a quote. This is easy for the sales people and accounting, with a clear overview of margins for management.’‘We felt that things looked good and the demo convinced us. We also want to start using the software in other departments soon, for example in production. But first, everything has to run like clockwork. The system can grow with our company, which is exactly what we wanted.’

Warsco | TheValueChain

Warsco supports its growth with SAP Business ByDesign

Warsco soutient sa croissance avec SAP Business ByDesign

Warsco stimuleert groei met SAP Business ByDesign

Sumitomo called on TheValueChain to implement SAP ERP at three production sites in Europe. A significant number of interfaces is supported with SAP Process Orchestration. All sites resmed normal operation volumes within two weeks of going live.&nbsp;<h2>Challenge</h2>Sumitomo Bakelite Co., Ltd. High Performance Plastics (SBHPP) is a global leader in high-performance plastics solutions and support. Applications for SBHPP’s products include automotive, aerospace, construction, electrics and electronics. To replace their legacy ERP system on AS/400, they teamed up with TheValueChain.The business scope included finance (product costing and profitability analysis), order-to-cash, purchase-to-pay, logistics execution, warehouse management, transportation, quality management and maintenance management.&nbsp;<h2>Solution</h2>TheValueChain assisted Sumitomo in adopting SAP ERP and SAP Process Orchestration. During the design phase, a number of requirements had to be met. Sumitomo came up with the following requests for their new and updated ERP system:<ul><li>Organisational change management</li><li>Harmonised business processes and master data across three sites</li><li>Complex production recipes and quality management</li><li>Moving from make2stock to make2order, including order-based product costs</li><li>Tight end-to-end control of raw material batch traceability with advanced batch determination and derivation rules</li><li>Analysis of complex customer pricing routines and profitability&nbsp;</li></ul>SAP Process Orchestration was used to connect quality control systems for raw materials and finished products, shop floor applications for production confirmation, a legacy plant maintenance application, the AS/400 production planning system and manufacturing execution systems to SAP ERP.The Ghent production site was the first to go live in May 2018 with a scope limited to financials, order-to-cash, purchase-to-pay and warehouse management. Later on, the full scope was implemented at the production site in Genk (January 2019), followed by implementation in Barcelona, Spain (May 2019).&nbsp;<h2>Result&nbsp;</h2>All sites resumed normal operation volumes within two weeks of going live. The implementation of SAP ERP has improved warehouse operations, reduced the total cost of ownership, made production costs and profitability transparent and increased efficiency in finance closing and intercompany transactions. In addition, plant maintenance has been integrated with production planning and inventory management, the order to delivery process has been optimised and the system allows for full end-to-end batch traceability compliance.&nbsp;The second phase in the implementation of quality and production management at the Ghent site is ongoing, featuring a Fiori-based production order confirmation application for the production shop floor.

Sumitomo Bakelite | TheValueChain

Sumitomo switches to SAP ERP technology for 3 of its production sites in Europe

Sumitomo passe à la technologie SAP ERP pour trois de ses sites de production en Europe

Sumitomo stapt over op SAP ERP voor drie productiesites in Europa

Global phosphate producer Prayon has been working with TheValueChain on several customer experience projects. After simplifying sales and marketing with SAP Sales Cloud, TheValueChain also assisted Prayon in the implementation of SAP Marketing and SAP Commerce.&nbsp;<h2>Challenge</h2>Prayon aims to deliver innovative phosphate and fluorine solutions to customers in numerous sectors, ranging from pet food to the chemical, construction, horticulture, personal care and healthcare industries. In doing so, it maintains relationships with contacts all over the world and therefore opts for a pragmatic approach to their customer-oriented strategy in sales, marketing and the digital B2B economy. This requires innovative solutions for keeping track of each customer and their experience.&nbsp;&nbsp;<h2>Solution</h2>TheValueChain listened to Prayon’s needs and developed several solutions to meet their requirements. The first step was to install SAP Sales Cloud, which served to simplify both sales and marketing through personal and relevant communication with customers. &nbsp;After that, SAP Commerce and SAP Marketing were introduced to enable marketing automation for samples and product launches and create a B2B customer portal with business and marketing data. A real-time HANA database gives sales employees access to customer statuses, quotations, opportunities and more, with 90 users globally enabled to view 360° customer updates on smartphone and tablet.&nbsp;&nbsp;<h2>Result&nbsp;</h2>The most recent SAP implementation allows Prayon to better respond to the digital and economic developments in their sector and anticipate customer expectations. Customer engagement and customer experience have both been optimised, leading to more efficient sales, more accurate forecasts, aligned production, inventory and budgets, personalised communication with customers and the automated follow-up of sample business and product launches.‘TheValueChain shared excellent solution knowledge and business insights with us,’ says Marc Senterre, Director of IT at Prayon. ‘They understood our challenges and pragmatic culture and translated our long wishlist into a well-built solution. Detailed analyses, respect for our standards and an agile approach resulted in projects that were completed on budget and on time.’ Moreover, no hardware investments were required, which in turn had a positive impact on the total cost of ownership.

Prayon | TheValueChain

Omnichannel customer experience at Prayon

Expérience client omnicanale chez Prayon

Omnichannel customer experience voor Prayon 

Established in 1801, family-owned Belgian company Miko is one of the oldest coffee roasters in the world. Historic, perhaps, but ever set on development and innovation today. Looking to increase the efficiency of its sales department as well as customer engagement through a comprehensive IT solution, Miko teamed up with TheValueChain and asked us to explore the best options.&nbsp;&nbsp;<h2>Challenge</h2>Miko Group, a coffee roasting company, relies heavily on customer engagement to sell products on a day-to-day basis. Management believed this could definitely be improved with a new webshop and a more efficient IT system to improve the connection between internal departments and gain insight into customer behaviour and customer experience.&nbsp;&nbsp;<h2>Solution</h2>Miko and TheValueChain decided to implement SAP Commerce and SAP Sales Cloud, which would allow Miko to increase the effectiveness of its sales department and successfully migrate its six Magento webshops to the SAP Commerce platform. By means of a close ERP and Microsoft SharePoint integration, all checklists and quotations could be linked to individual accounts. This would provide support to the entire account team – sales, back-office and the technical department – and aid them in collaborating more efficiently.&nbsp;SAP Commerce also enables Miko to engage customers in more meaningful ways by understanding what matters to them at a specific moment. The SAP Commerce portfolio at Miko brings marketing, sales, commerce, and customer service together to deliver rich insights, flawless execution and contextual customer experience. The mobile CRM application enables sales reps to proactively follow up on new market opportunities and expiring contracts.&nbsp;<h2>Result&nbsp;</h2>Following a successful implementation, Miko noticed improved reporting on sales data. Collaboration between departments has also become more efficient, which in turn has led to increased turnover. Meanwhile, the new webshops give B2B customers the same B2C experience as if they were making personal purchases, with personalised 24/7 access on both smartphones and computers. Specific customer pricing is retrieved from ERP, promotions, vouchers and functionalities for sales order creation and quick reordering.

Miko | TheValueChain

Miko leads the way with SAP Commerce and Sales Cloud

Miko ouvre la voie avec SAP Commerce et Sales Cloud

Miko zet de toon met SAP Commerce en Sales Cloud 

Dossche Mills is a family business that was founded in 1875. Genuine craftsmanship and a passion for the bakery industry are key. The products are made from the highest quality grains and natural ingredients. Dossche Mills wanted to gain additional insight into their business processes by adopting a proactive approach.&nbsp;<h2>Challenge</h2>Dossche Mills was in need of a system that would provide key insights into the workflow and help them manage potential margin risks by monitoring price developments in the commodity market. Management wanted more control over the changing wheat market prices that would impact financial results. At the same time, the company aimed to automate its financial reporting and to optimise and standardise supply chain processes.They were looking for a partner who understood the company’s complex DNA and had the architectural and technical skills to build an integrated end-to-end triggering solution. This led them to TheValueChain.&nbsp;<h2>Solution</h2>TheValueChain introduced Dossche Mills to the endless possibilities they would find in SAP. The main objective was to make maximum use of the standard SAP functionality. Since automated triggering has an immediate financial impact, it was of the utmost importance to thoroughly test all scenarios and all variations. TheValueChain assisted Dossche Mills in implementing solutions that provided insight into several aspects, including pricing, finance, controlling, procure-to-pay, order-to-cash, as well as integration with external tools for hedging and trading.&nbsp;<h2>Result&nbsp;</h2>The system went live in October 2022. Implementing SAP has given Dossche Mills instant access to potential financial risks, provided them with better insight into their processes, increased their control and improved their supply chain. With the purchasing process of raw materials sorted out and centralised on one useful platform, Dossche Mills can count on the kind of reporting that will help keep the company’s finances safe and secure.

Dossche Mills | TheValueChain

Dossche Mills optimises its purchasing process flow and financial control over raw materials

Dossche Mills optimise son processus d’achat et son contrôle financier sur les matières premières

Dossche Mills stroomlijnt inkoop en financiële controle

With 100 locations across Flanders, all supplied from its central warehouse in Antwerp, De Lijn’s stock management has proven to be quite a challenge. That is why the company decided in favour of stock management through SAP and asked TheValueChain to assist them in implementing this change.&nbsp;<h2>Challenge</h2>With so many locations to run, bus service provider De Lijn was eager to work systematically and exercise better control over its stock distributed from its central warehouse in Antwerp.&nbsp;In the past, when an employee ordered an item, the system sent an email to the HR manager, who entered the order manually in the warehouse app for order-picking. Orders that required approval were placed on paper. This created room for error and slowed down the logistical process.&nbsp;As uniform structures and processes make stock management clear and transparent, De Lijn decided to ask TheValueChain to get SAP installed and give this project the best possible foundation.&nbsp;&nbsp;<h2>Solution</h2>TheValueChain paid close attention to De Lijn’s exact needs and proceeded to propose a plan for successful SAP implementation. ‘This implementation meant a great improvement for De Lijn’s supply chain management,’ says Hans De Wulf, who supervised the project. ‘From purchase to delivery and payment, the entire process warehouse goods go through was perfectly suitable for SAP.’&nbsp;The plan was for warehouse staff to be able to scan incoming and outgoing items. These items are traceable via SAP EWM. The system includes contracts and invoices and stores all data on suppliers and individual products. The overview of bus fuels such as diesel, heating oil and Adblue was also included&nbsp;through tank management integration.&nbsp;‘TheValueChain provided complete end-to-end integration from order to shipment by using SAP Sales and Distribution, SAP Human Resource and SAP Extended Warehouse Management,’ says Ferdi Meynen of TheValueChain.&nbsp;<h2>Result</h2>Since the beginning of this month, all 45 warehouses where De Lijn manages its stock have been using SAP Extended Warehouse Management. This concerns some 45,000 items, such as maintenance and repair parts, clothing, office supplies and fuel. All are appropriately registered and delivered to a hundred depots, workshops and maintenance centres. The previously used order process is now fully automated and digitised via SAP Workflow and the logistical chain in SAP ends with the generation of the Bpost labels for shipment.In addition, De Lijn employees now have access to a webshop where they can order workwear on the basis of an annually allocated balance. Balance management has been automated as well. Every day, the system checks whether there are any changes in the employee’s status that require a recalculation of the balance. Every year, new budgets are allocated and a portion of the remaining balance is transferred. The SAP Fiori webshop gives users detailed insight into the order history and changes in assigned balances. Since going live, the webshop has processed over 5,000 orders.

De Lijn | TheValueChain

De Lijn streamlines its stock management through SAP Extended Warehouse Management

De Lijn rationalise sa gestion des stocks grâce à SAP Extended Warehouse Management

De Lijn stroomlijnt haar voorraadbeheer via SAP Extended Warehouse Management

As a leader in the innovative niche market of B2B re-usable textile packaging systems, conTeyor required a more comprehensive IT infrastructure to optimise the collaboration between its sales and engineering departments around the world.&nbsp;Following an intensive selection process and roadmap study, the company decided to partner with TheValueChain and draw on their expertise.&nbsp;<h2>Challenge</h2>The solutions developed by conTeyor eliminate the need for single-use packaging materials. conTeyor creates green, cost-efficient and highly protective packaging that adds value to supply chain processes. The company has locations throughout Europe, the United States, Russia and Mexico, so in order to achieve maximum efficiency in its internal workflows, the conTeyor management team asked TheValueChain to come up with a solution that would optimise communication and collaboration between Sales and Engineering and better align these departments across the globe.&nbsp;<h2>Solution</h2>TheValueChain took note of the specific requirements for this project and suggested installing SAP Sales Cloud with an integration into SAP ERP, as well as adopting Cloud Connection. This would allow employees to view potential and ongoing projects, have a single point of contact for all project-related work and &nbsp;greatly improve their decision-making processes.&nbsp;<h2>Result&nbsp;</h2>The first phase of the project went live with great success. It has made communication between Engineering and Sales easier and more reliable. Furthermore, the teams regard the system as solid and incredibly stable. After seeing the results of this implementation, conTeyor decided to continue on the path towards digitisation. They are very happy to have selected TheValueChain as their partner and feel that their knowledge of and experience with SAP Sales Cloud and SAP ERP is invaluable.

conTeyor | TheValueChain

conTeyor teams up with TheValueChain to install SAP Sales Cloud

conTeyor s’associe à TheValueChain pour installer SAP Sales Cloud

conTeyor kiest voor TheValueChain en SAP Sales Cloud

As a market leader with numerous locations across the globe, Atlas Copco and its Airpower division are a force to be reckoned with. The company continuously optimises its supply chain and internal systems and therefore asked TheValueChain to come up with a uniform IT solution to consolidate its distribution centres.&nbsp;<h2>Challenge</h2>Atlas Copco Airpower is the global market leader in products such as air compressors and generators. The stock is centralised in three distribution centres (DCs) that serve customers in more than 180 countries. ‘We are constantly looking for a competitive edge to provide our customers with added value,’ says Hans Thibau, Vice President of Logistics for the Compressor Technique Business Area. ‘That’s why we decided to bring our DCs to a shared and state-of-the-art platform.’&nbsp;<h2>Solution</h2>TheValueChain installed a consolidated platform through using SAP S/4HANA to create a solid digital foundation to support over 90,000 connected machines and optimise the availability of components.&nbsp;The latest release of SAP S/4HANA adds a lot of embedded functionality with regard to warehouse and transport management. Furthermore, the integration with new technologies such as the Internet of Things would help take the company’s innovative approach to another level. TheValueChain further optimised Atlas Copco’s supply chain by installing software for extended warehouse management, transport management and dispatching.&nbsp;&nbsp;<h2>Result&nbsp;</h2>Thanks to the implementation of SAP S/4HANA, the transparency, speed and quality of service to customers has been greatly improved and the division is now able to integrate new technologies. Combined with better warehouse and transport management, both the management and the staff are happy to have this new system in place and to have partnered with TheValueChain for its implementation.‘TheValueChain is a pragmatic organisation with proven experience in international projects. Having the same team design and implement the template is extremely important and valuable,’ says Steven Van Riel, Program Manager at Atlas Copco.

Atlas Copco Airpower | TheValueChain

Atlas Copco Airpower adopts SAP S/4HANA for its global distribution centres

Atlas Copco Airpower adopte SAP S/4HANA pour ses centres de distribution mondiaux

Atlas Copco Airpower kiest voor SAP S/4HANA voor zijn distributiecentra 

As a solution provider for airports, ADB SAFEGATE is a key player in the aviation industry. The company has gone through several changes in the past and was hoping to streamline its internal systems and company culture, a challenge TheValueChain was happy to take on with a number of SAP implementations.&nbsp;<h2>Challenge</h2>ADB SAFEGATE builds smart solutions for airports, from landing to departure. Mergers and acquisitions increased the urgency to streamline company cultures, processes and technical systems. With offices all over the world, the company needed a solid, global and flexible IT system.&nbsp;<h2>Solution</h2>German&nbsp;Gründlichkeit&nbsp;was one reason why ADB SAFEGATE selected SAP, as quality and compliance with international standards are crucial. Some production sites already had SAP ECC 6.0. ADB SAFEGATE opted for both S/4HANA and C/4HANA Service &amp; Sales to support global CRM processes and field services, integrated with the back end via SAP Cloud Platform and various other peripheral applications, such as SAP Analytics Cloud, SAP Concur, SAP SuccessFactors and SAP Fiori for custom applications. TheValueChain assisted with the entire digital transformation project, from developing a global process template to harmonising the master data.‘With S/4 HANA public cloud, we invested in one ERP for a global company,’ says Anne de Vleeschauwer, Director of IT Business Systems at ADB SAFEGATE. ‘This will support our business growth and integrate standard end-to-end processes in a compliant and future-proof design. We needed an experienced partner to guide us through the maze of SAP technologies and business practices. TheValueChain was the obvious choice.’&nbsp;<h2>Result&nbsp;</h2>Thanks to the combination of SAP tools, ADB SAFEGATE realised a 360° end-to-end solution with standardized processes in all departments, from purchasing, R&amp;D and production to transport, warehouse management, project follow-up, after-sales service and finance. Consolidated, clear and integrated reporting for all stakeholders was crucial. ADB SAFEGATE was one of the first to roll out a SAP S/4HANA Cloud project of this magnitude on a global scale for all lines of business. With SAP Cloud, the company is always up to date on the latest innovations and benefits from a lower total cost of ownership.

ADB Safegate | TheValueChain

ADB SAFEGATE: digital transformation with SAP S/4HANA Cloud

ADB SAFEGATE: digitale transformatie met S/4HANA Cloud

ADB SAFEGATE : transformation numérique avec S/4HANA Cloud

Interparking builds and maintains parking garages in nine European countries. A while ago, the company decided to migrate the current SAP systems to SAP S/4HANA. With Project Harmony, they aim to integrate their SAP systems across the different countries and streamline their processes – development in which TheValueChain was happy to assist.Interparking has been active since 1958, when the company built Parking 58 at the World Expo in Brussels. Today, the company operates in Austria, Belgium, Germany, Spain, the Netherlands, France, Italy, Poland and Romania, totalling 956 car parks in 400 cities. In Germany and Austria, it operates as Contipark.&nbsp;&nbsp;<h2>Challenge</h2>Due to several takeovers and developments, Interparking experienced a growing need to streamline its fragmented IT landscape. Therefore, the company decided to migrate from SAP ERP 6.0 to SAP S/HANA, taking the opportunity to merge seven SAP clients into one consolidated client and opting for standardisation and a greenfield approach. This meant that the processes had to be fundamentally rethought and rebuilt in S/4HANA.&nbsp;<h2>Solution</h2>‘Interparking chose TheValueChain because of our experience in greenfield implementations,’ says project manager Paul Burke of TheValueChain. ‘It is mainly the financial department of each division that will be working with this new software.’&nbsp;The collaboration started in March 2020. Through workshops with TheValueChain consultants, Interparking identified the best solutions that would improve the company’s IT environment. Intensive training sessions gave key users the knowhow to adapt to this new system. In addition, Interparking chose to introduce the International Financial Reporting Standards within the group.&nbsp;<h2>Result</h2>After extensive user testing and data migrations, the Interparking locations in the Netherlands and the website went live in January. ‘With a dedicated IT team and in close cooperation with the key users, we were able to successfully launch the project in the Netherlands,’ says Paul Burke. ‘We are keeping a tight timeline for the roll-out in other countries. The goal is to implement the transition in two countries every quarter.’ If everything goes to plan, all sites will have migrated by January 2022.

Interparking | TheValueChain

Interparking migrates all of its international locations to SAP S/4HANA to streamline its processes

Interparking migreert naar SAP S/4HANA om processen te stroomlijnen

Interparking migre tous ses sites internationaux vers SAP S/4HANA pour rationaliser ses processus

In 2019,&nbsp;<a target="_blank" rel="noopener noreferrer" href="https://eneco.be/">Eneco</a>&nbsp;decided to standardise all European sites on SAP S/4HANA. In Belgium, TheValueChain provides operational support and much-needed local expertise in this field. ‘Outsourcing the SAP service desk not only provides flexibility, but also a&nbsp;substantial cost saving,’ according to Roel Matthys of Eneco.&nbsp;&nbsp;<h2>Challenge</h2>Fossil fuels are being replaced with renewable energy. Increasingly, energy is being produced, stored and consumed locally. For the relevant processes and IT systems used in energy companies, the changes are significant.‘Eneco is the third largest energy supplier in Belgium,’ explains Roel Matthys, manager of Eneco's Business Technology Organization<a href="#_msocom_1">[A1]</a>&nbsp;. ‘Among the big players, we are the most sustainable. We want to continue to play a leading role in the transition. We use customer data collected through digital meters and artificial intelligence to advise consumers and companies on the best time to use this sustainable energy at the best price. This requires substantial investments in IT applications and infrastructure. We need to be able to switch quickly because of the need for an agile internal organisation. Flexibility and scalability are crucial.’‘Two years ago, we set up a synergy track from the Netherlands for the entire group,’ explains Roel Matthys, manager of Eneco's Business Technology Organization. ‘The migration of SAP ERP to the cloud is part of it. In Belgium, we are deploying all of our own SAP expertise on the MIG 6 project. MIG 6 is the manual for the new generation of market processes. As a result, our people are not always available for operational tasks, such as the daily monitoring of systems or the handling of incidents and change requests.’‘Today we are getting competition from unexpected directions,’ Roel Matthys points out. ‘KBC, bol.com, Decathlon, Coolblue and others are all jumping at the energy market. SAP must prove itself time and time again. As an IT organisation, we must consistently sell SAP within our own company. We must deliver quality because every euro is being flipped. This is both sensible and challenging for our team.’&nbsp;<h2>Solution</h2>‘“That's why we decided to outsource those tasks,’ says Erwin. ‘Local expertise was at the top of our list of requirements. Legislation and regulations have their impact on the SAP landscape and differ from country to country. The Belgian energy market is also very complex because of all the regions, languages, regulators and ministers with different agendas. Our business organisation expects us to be flexible. That too was an important selection criterion. In May 2020 we signed an SLA with TheValueChain for operational support around SAP Finance. In December 2020 we extended that contract to SAP IS-U, the sector solution for companies in the utility industry. TheValueChain replaced two full-time freelancers with two dedicated consultants. They now work for Eneco at a fixed cost per month (1.2 FTE). In addition, we benefit from a package of hours for extra services when needed. The assigned consultants can rely on a TheValueChain team with extensive sector experience and a comprehensive view. This increases service quality.’&nbsp;<h2>Result</h2>‘TheValueChain is transparent. If the consultants work fewer hours than planned, the invoice is lower. Also, not all questions submitted to the service desk require senior expertise. The cost of operational support dropped by 20 to 25%.’‘Local expertise is equally important for the set-up of IS-U,’ Erwin van Eeden continues. ‘Eneco Netherlands does not use IS-U, so there is no functional expertise within the group. For this purpose, we count on TheValueChain. A SAP Solution Architect advises and guides us with a lot of knowledge of what's going on in the industry. He is closely involved in negotiations with Eneco Nederland and with myBrand, our infrastructure and hosting partner.&nbsp;Different points of view sometimes lead to lively discussions. TheValueChain has a strong opinion, but always respects our choices. They implement loyally what has been decided. We appreciate that attitude tremendously and we are happy to have a partner who thinks in a proactive and constructive manner.

Eneco | TheValueChain

Eneco outsources its SAP service desk to TheValueChain

Eneco sous-traite son centre de service SAP à TheValueChain

TheValueChain neemt SAP-servicedesk van Eneco voor zijn rekening

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Peter Krul | TheValueChain

Customer stories | TheValueChain

Learn how companies around the globe count on TheValueChain to unleash the power of SAP and to adapt to tomorrow’s challenges.

Imec's journey to the Next-Gen ERP: A Testimony on Transitioning from SAP ECC to SAP S/4HANA

A future-proof solution for Innotec thanks to SAP S/4HANA Public Cloud and SAP Sales Cloud

Nedschroef updates and maintains long-term deals through SAP Sales Cloud

Quotes at Drylock Technologies are made in 5 days instead of 10 thanks to SAP CPQ

A revamp of Vandemoortele's CRM approach across national borders

A future-proof solution for Innotec thanks to SAP S/4HANA Public Cloud and SAP Sales Cloud

Sopura automates and streamlines front and back-end processes with SAP

pgb-Europe calls on TheValueChain’s expertise to improve customer contact

Price Automation and Management at Allinox

Purchase Order Confirmation at stow International

Hyperautomation fuels Q8Oils

Purchase Order Automation at Galapagos

Warsco supports its growth with SAP Business ByDesign

Sumitomo switches to SAP ERP technology for 3 of its production sites in Europe

Omnichannel customer experience at Prayon

Miko leads the way with SAP Commerce and Sales Cloud

Dossche Mills optimises its purchasing process flow and financial control over raw materials

De Lijn streamlines its stock management through SAP Extended Warehouse Management

conTeyor teams up with TheValueChain to install SAP Sales Cloud

Atlas Copco Airpower adopts SAP S/4HANA for its global distribution centres

ADB SAFEGATE: digital transformation with SAP S/4HANA Cloud

Interparking migrates all of its international locations to SAP S/4HANA to streamline its processes

Eneco outsources its SAP service desk to TheValueChain

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